Incident Management Analyst roles with Hebrew/ Czech/ French/ German

Settore: Computer/IT Services ( Generalist )
Città: Bucuresti
Pubblicata: 2019/08/21
Scadenza:

Quanta Resurse Umane is seeking for Incident Management Analyst roles with Hebrew/ Czech/ French/ German.

Responsibilities:

Responds to the incidents / issues reported by Customer predominantly through Voice; Interaction and also through email, chat & remote support;
Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group;
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Requirements:

Bachelor’s degree or high school degree;
Excellent communication Hebrew/ Czech / French/ German & English skills;
Excellent written communication skills with email labels;
Fundamental Technical know-how on system trouble shooting.

Good to Have:

Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers;
Domestic tech support can be considered post evaluating on Voice and accent of candidate.

Our offer:

Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
Access to a global network of knowledge and resources;
Extensive training through a variety of methods – online, classroom, etc;
Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
An experienced Career Counselor to guide you and check on your progress;
Interesting and challenging work for the world’s leading companies – our clients;
Professional growth opportunities that recognize individual contributions and performance;
A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

We are a multinational group specialized in human resources services. Established in 1998 in Italy, Quanta Group now owns offices in Switzerland, the United States of America, Romania, Brazil and the Czech Republic.
Since 2002, with the founding of Quanta Romania, we have specialized in a niche market such as Aerospace Recruitment and Selection and have continued to explore new areas and offer services including: temporary work, recruitment and selection, posting international, organizational consultancy, personnel management, training, consultancy in the elaboration of projects with European funding and assistance during the entire process of financing and implementation.

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